Frequently Asked Questions
Visiting hours
We recommend visiting from 8 am until 5 pm, after that time we lock our doors as most residents enjoy dinner and early to bed. Please call-in advance for after-hours visits to ensure access.
How do I find out about the activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. Specific activities can include active resident councils, musical performances, current events updates, reading the newspaper, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, ice cream socials, and other special events. We welcome friends and family to visit and attend our special events.
What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the resident’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility. Pictures are allowed but nothing with glass, or glass items. Please check with the admission team upon admission.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit one of the common areas or gazebo outdoors when cooler weather permits, we do not allow family in resident’s rooms due to behavioral setting.
Is there any private space available to use?
You may reserve one of the common areas, or gazebo.
Can children visit?
No children under the age of 18 are allowed, due to behavioral setting.
Can we bring a family pet to the facility?
We would love for your family pet to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive phone calls?
Yes, on the main line. 2 of 3 units we do not allow cell phones. Residents are able to make calls after mealtimes for a limit of 15 mins.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Encanto Palms Assisted Living
Attn: ___________________ Room No. _____
3901 West Encanto Boulevard
Phoenix, AZ 85009
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
Yes, all residents have supervised smoke breaks 3-8 times a day depending on the unit. All resident’s smoking material is kept by staff and handed to the resident at smoke break times. Residents are not allowed to keep any type of smoking material on their person. Each unit has a designated smoking area, that is maintained and supervised.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. All food must be consumed during the visit, as most residents do not have the ability to store leftovers.
Is there someone who provides haircuts?
Yes, we have beauticians available.
Will my loved one’s room have a television?
All of the rooms currently feature free streaming sites television. However, feel free to bring your own television from home. Please consult with our maintenance director to ensure proper placement according to county fire codes.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.
Will my loved one have internet access?
2 of the 3 units do not have electronic devices. All TVs will have access for streaming. Wi-Fi Internet is provided for residents on non-secured unit upon request.
Who do I talk to about food preferences? Are there alternate options for each day’s menu?
Upon admission, our admission team will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the staff aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our executive director. They will be able to address any apprehensions you may have regarding any particular staff members.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding various insurances.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.